You are not alone. We want all of our customers to receive clear and accurate information about our products and services. Check out our FAQ topics below.
There are several ways to make a payment. Please choose the most convenient option for you.
Online: Make payments, set up AutoPay and manage your account quickly and easily online.
Click here to Register. Click here to login now.
By Phone: You can pay by debit card or electronic funds transfer from your bank account over the phone by calling your local branch.
At your Neighborhood Branch: Our loan specialists are happy to set up AutoPay OR accept your cash, check or money order payment during branch hours. Click here to find a branch close to home or work.
By Mail: You can mail your check or money order to your local branch. Click here to find your branch address.
Yes, you can make a payment at any conveniently located Regional Finance branch.
No. Regional Finance does not charge convenience fees for phone payments.
Yes. We offer life, disability, involuntary unemployment, personal property and auto single interest coverages. (Exclusions and limitations apply and vary by state).
You may have been assessed a fee that had not been paid prior to your current payment. Payments are applied to your loan in the following order:
A late fee is assessed when your payment was not made on time or your payment was returned for insufficient funds. You can find information about your payment due date and late fee amount in the Truth in Lending Disclosures section of your loan contract.
Details about returned payment fees (NSF) are located in the Dishonored Payment section of your loan contract.
You may incur a late fee if you do not make your payment on time. You can find details about your late fee on the first page of your loan contract, inside the Federal Truth in Lending Disclosures area.
If you miss a payment or you think you will miss an upcoming payment, please call your local branch to discuss your options with one of our loan specialists.
To request a change to your payment due date, visit your local branch to fill out the required paperwork. Limitations may apply.
We need to evaluate your unique situation to determine if you qualify for lower monthly payments. Please contact your local branch for more information.
You can make a future dated payment in Online Account Management. In the Make a Payment process, click on the date field and select a date from the calendar. Don’t have Online Account Management yet? Register today to get started.
Also, you can make a future-dated payment by contacting your local branch. If paying by Debit Card or an ACH draft from your checking account, you are able to set up a payment for up to 20 days in the future, provided the selected date is not after your payment’s due date. A check payment cannot be dated in the future.
Call your local branch to obtain your payoff amount. Payoffs for loans can only be made through your local branch.
Yes, you can sign-up for AutoPay by registering for Online Account Management.
You will receive a confirmation email once the setup of AutoPay is complete.
Please Note: AutoPay will cease upon certain events.
Don’t have Online Account Management yet? Register today to get started.
To cancel AutoPay, you need to follow these steps.
In Online Account Management, One-Time Payment indicates that a Payment or a Payment source will be used only once for a single payment.
In Online Account Management, if your account is past due, you will need to make the minimum required payment as displayed on the Account Details page. You will then be allowed to make other payments for less than the regular payment amount. Remember that weekly, bi-weekly, semi-monthly and monthly payment options are available – allowing you to select the best payment frequency for your budget.
In Online Account Management, there could be several causes for issues with your Payment Source.
If you want to save your payment source information for future payments, please check the “Save this information for future payments” check box.
You can also update your Payment Source if you want to change it or if it has expired. Click on the “Update” button to update the information.
Please contact us for clear and accurate information about our services.
We’re happy to provide answers and solutions for your concerns.
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Customers: Online Account Management
You can prequalify for your personal loan online in just minutes by clicking prequalify now. Or, if you prefer, call or stop by your local branch to get the process started. Our loan specialists can answer any questions you may have such as what a personal loan is, understanding personal loan interest rates, and how to qualify for a personal loan. We’ll help you fill out an application for the type of loan that fits your needs.