Do you have questions?

Where can I find my account number?

Your account number can be found in these places:

• At the top of your loan contract
• In your Welcome Letter or Welcome Email
• On your payment receipt
• Contact your local branch
• On your dashboard on our Online Account Management system

Can I manage my account online?

Yes. Regional Finance Online Account Management allows you to conveniently manage your loan on your computer or mobile device. Once you have registered, when you log in, you can:

• Schedule and make payments
• Set up AutoPay
• Update your contact information

Don’t have Online Account Management yet? Register today to get started.

Why can’t I register for Online Account Management?

Please verify that you are using the correct information required to register. If still not able to register, please contact Customer Support at (844) 303-3980.

Where can I find my Online Account Management User ID?

Your User ID is the email address you used to register for Online Account Management. Don’t have Online Account Management yet? Register today to get started.

I forgot my Online Account Management password. How do I reset my password?

If you need to reset your password, click “Forgot Password” on the sign-in page.

How do I update my contact information?

Call your branch to update your contact information OR
To update your contact address, phone, email and password in Online Account Management, please follow these steps:

1. Log in to Regional Finance Online Account Management
2. Click “Profile & Settings” tab in the menu bar at the top right
3. Click which information you need to update: address, phone, email or password
4. Update your information
5. Click “Save”

You will receive a confirmation email once your request is complete.
Please note: Updating your email address will update your Online Account Management User ID.

Why can’t I login to my Online Account Management?

Did you register for Online Account Management? If not, Register Here. If still not able to log in, please contact Customer Support at (844) 303-3980.

What if I can’t remember my security questions?

Please contact Customer Support at (844) 303-3980 for help with your security questions.

Why do I have to pay back more money than I borrowed?

All lenders charge interest for your use of their money over a period of time.

How much is the interest rate for my loan? What is the difference between my interest rate and APR?

If disclosed, you can find your interest rate in the Promise to Pay; Finance Charges section of your loan contract.

The APR is your total interest due plus loan fees, stated as an annualized rate.

Why did Regional Finance obtain my credit report? I’ve never applied for a loan with Regional Finance.

Regional Finance works with furniture, appliance and retail stores to provide customer funding for merchandise purchases. The store may have submitted your information to Regional Finance to see if you qualified for a loan from us.

How do I opt-out of receiving mailed loan offers from Regional Finance?

If you have been, or currently are, a customer of Regional Finance you can request that we remove your name from future solicitation mailings by:

• Calling us at 877-762-8011. We will need your name and full address, or your loan number (if you have it available).
• You may write to us at Regional Finance, Attn.: Branch Support, 979 Batesville Rd, Suite B, Greer, SC 29651 and provide your full name and complete address. Your name may be rather common, so we need your full address to ensure we flag the correct person to cease future mailings.

If you want to stop prescreened loan offers from all lenders, you can:

• Call 1-888-567-8688
• Complete an online form at www.optoutprescreen.com

OR Contact each credit bureau directly –

• Equifax, Inc., Options, PO Box 740123, Atlanta GA 30374-0123
• TransUnion, Name Removal Option, PO Box 505, Woodlyn, PA 19094-0505
• Experian, Opt Out, PO Box 919, Allen, TX 75013

How do I file a claim for Life, Disability or Involuntary Unemployment Insurance benefits?

Contact your local branch for assistance.

I received an Insurance Claim check in the mail. It is payable to me and Regional Finance. Can I cash it?

No. Please bring the check to your local branch. We will ask you to endorse it and we will then apply it toward the amount owed on your loan.

How do I cancel my insurance policies?

Contact your local branch to cancel Life, Disability or Involuntary Unemployment Insurance.
If you wish to cancel your Personal Property or Vehicle Insurance, please provide proof of your coverage that shows Regional Finance as Loss Payee for that policy.