Insurance claims and support
Find the support you need for your coverage
Get help filing a claim, canceling a policy, or finding answers to common insurance questions.
Need to file a claim?
If you've purchased optional insurance coverage or are the beneficiary of a Regional Finance customer, we're here to guide you through the claims process and connect you with the right resources.
Contact our Customer Support
Our team can help you start the claims process and explain any documentation that may be required.
Initiate a claim directly with the insurance carrier
You may also initiate a claim directly through the insurance carrier either online or by phone.
Cancel your policy
Optional insurance products are not required to keep your loan and can be canceled at any time.
Contact our Customer Support
Give us a call and our team will explain any documentation needed and help process your request.
For personal property or vehicle insurance
Proof of your coverage that shows Regional Finance as a Loss Payee for that policy is required.
What happens to my refund?
Refunds resulting from cancellation will be applied toward your outstanding loan balance. Your monthly payment owed to Regional Finance will not change.
Frequently asked questions
Coverage and Benefits
Yes. We understand circumstances change, and if you wish you update your beneficiaries, please contact your local branch by calling (888) 636-3535.
In some instances, your benefits can differ based on the state in which you reside. It is for this reason that it is important to talk with one of our Branch Team Members about the specific benefits that would apply to you. Also, an insurance certificate is provided with your loan closing documents and this details your specific coverages.
Filing a Claim
For insurance claims, the claim payment will be made to Regional Finance and applied to the outstanding balance of your loan. After satisfying your credit obligation with Regional Finance, and if the claim payment(s) received exceed(s) the payoff amount of your loan, any additional proceeds will be paid to you or your designated beneficiary(ies).
Only items used to secure the loan and listed on the Schedule A in your loan documents are covered by the Personal Property Insurance policy.
Cancellation of Insurance
If you do not cancel prior to paying off your loan, your coverage will end at the maturity date as stated on your loan closing documents.
No, the insurance premium refund will be applied to your outstanding loan balance, reducing the amount you owe to Regional Finance.
No, the premium for the canceled insurance product will be applied to your outstanding loan balance thereby reducing the timeframe to pay off your loan and the associated finance charges.
If you pay off your loan early, any unearned premium will be applied to the outstanding loan balance thereby reducing the amount owed at payoff.
Still need help?
Our Customer Support team is available to answer questions about claims, coverage, beneficiaries, cancellations, and policy changes.
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