Covid-19 Updates and Information

 

(Updated 07-22-2021)

 

The world has changed a lot in the last eighteen months. Our safety procedures continue to evolve in accordance with CDC Guidelines. When you come to visit a branch, please note the updated policies outlined below.

 

  • Here’s what has changed:
    • We encourage you to continue to make an appointment for in-branch services, though appointments are no longer required.
    • We encourage you to continue to wear a mask when you come into the branch, though masks are no longer required.
    • Using our new remote loan closing process, eligible customers can close their loan and receive their proceeds without having to visit a branch.
  • Here’s what is staying the same:
    • We will be happy to see you when you come visit us at your local branch!
    • Curbside services will continue to be available.
    • Our team members will continue to follow best-practices as it relates to mask wearing, sanitation processes, and social distancing to ensure your safety and theirs.
    • If you would prefer, you can drop your check or money order through the door and we will provide you with a receipt right away.
    • You can still make a payment or view your account balance online by accessing Online Account Management.  If you have not already registered for Online Account Management, please click here to do so.
    • You can always call us and pay over the phone via your checking account or debit card. Please call (888) 636-3535 to reach a local branch representative.
    • Please contact us if you’re having trouble keeping up with your payments.  We may be able to help by:
      • Renewing your loan*
      • Deferring your past due payment*
      • Providing you with more affordable payments*
      Please call us at (888) 636-3535 to discuss your options.
      * Certain eligibility requirements and limitations on availability apply.
Recognize COVID-19 related fraud: Remember, if we need to reach out to you, we’ll NEVER ask for personal or financial information or an access code through email, text, or unsolicited calls. Please visit the Federal Trade Commission’s Coronavirus Scam Tips for information on how to recognize potential scams, as well as Homeland Security’s Red Flag Guide to recognize and report COVID-19 related fraud.
COVID-19 Customer Information - Click here