|How do I make a payment?|
There are several ways to make a payment. Please choose the most convenient option for you.
At your Neighborhood Branch: Our loan specialists are happy to accept your cash, check or money order payment during branch hours. Click here to find a branch close to home or work.
By Mail: You can mail your check or money order to your local branch. Click here to find your branch address.
By Phone: You can pay by debit card or electronic funds transfer from your bank account over the phone by calling your local branch. The phone pay option is currently available in New Mexico, North Carolina, Oklahoma, South Carolina, Texas and Virginia.
Online: Make payments and manage your account quickly and easily online. This option is currently available in New Mexico, North Carolina, Oklahoma, South Carolina, Texas and Virginia. More states are coming over the next few months, so check back to see when online account management is available in your state.
|Can I make my payment at another Regional Finance branch?|
Yes, you can make a payment at any other Regional Finance branch, although our branch representatives will not be able to access your account information from a different branch. We strongly encourage you to make your payments at the branch from which the loan was originally made.
|Does Regional offer payment protection plans?|
Yes. We offer life, disability, involuntary unemployment, personal property and auto single interest coverages. (Exclusions and limitations apply and vary by state).
|What happens if I miss a payment?|
If you miss a payment or you think you will miss an upcoming payment, please call your local branch to discuss your options with one of our loan specialists.
|How can I request a change to my payment due date?|
To request a change to your payment due date, please call your local branch and arrange a visit to fill out the required paperwork.
|Can I lower my monthly payments?|
We need to evaluate your unique situation to determine if you qualify for lower monthly payments. Please contact your local branch for more information.
|Can I make a future dated payment?|
If your account is in New Mexico, Oklahoma, Texas, South Carolina, Virginia and North Carolina, you may request to future date an electronic payment by contacting your local branch. You are able to set-up a payment for up to 20 days in the future.
For New Mexico, North Carolina, Oklahoma, South Carolina, Texas and Virginia customers, you can also make a future dated payment in Online Account Management. In the Make a Payment process, click on the date field and select a date from the calendar. Don't have Online Account Management yet? Register Today to get started.
|How do I request a payoff amount for my loan?|
Call your local branch to obtain your payoff information.
New Mexico, North Carolina, Oklahoma, South Carolina, Texas and Virginia customers can also login to Online Account Management. On the Account Summary screen, Select your account, go to Account Details and click on Payoff Information. This amount is your current payoff for today, but may not reflect recent activity on the account. You MUST contact your branch in order to payoff your loan.
|Can I set up automatic (recurring) monthly payments?|
Yes you can sign-up for automatic (recurring) monthly payments by registering for Online Account Management. Currently, this is only available in North Carolina.
You will receive a confirmation email once the setup of recurring payments is complete.
Please Note: Recurring Payments will automatically stop before the last two payments of your loan. You will be responsible for making the last two monthly payments. You will receive an email notification reminder prior to the turn off of recurring payments.
|How do I cancel automatic (recurring) monthly payments?|
Recurring payments is only available in North Carolina. To cancel automatic (recurring) monthly payments, you need to follow these steps.
|What does One-Time Payment mean?|
In Online Account Management, One-Time Payment indicates that a Payment or a Payment source will only be used once for a single payment.
|Why can’t I make an “Other Payment” for less than my regular payment?|
In Online Account Management, if your account is past due, you will need to make the minimum required as displayed on the Account Details page. You will then be allowed to make other payments for less than the regular payment amount.
|I’m having trouble with my Payment Source, what’s wrong?|
In Online Account Management, there could be several causes for issues with your Payment Source.
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